Support

Not only can AEM develop revolutionary software solutions, but we provide support to AEM developed software, as well as other systems used by the client. AEM strives to develop a partnership with our clients to help ensure productivity for the long term. Some examples of our IT support services include:

• Help Desk/Toll-free Hotline – AEM provides a call center and help desk in support of Navy Family Housing software applications installed worldwide.
• Training Materials – Our Multimedia Training Materials Group produces effective computer-based training tools for our customers. They are expert at expressing the designs and ideas of engineers and other technical professionals in clear and concise language, using uncluttered graphic design and lucid technical illustration.
• Hardware/Network Configuration – AEM has successfully developed local and wide area networks for numerous commercial clients and the U.S. Navy.
• Process and Software Documentation – Our customer support specialists develop software documentation, context-sensitive help, training manuals and other end-user presentations and training tools.
• Document Management – AEM's Digital Filing System (DFS™) software suite allows our clients to reduce office space used by paper files, while enabling them search, view, and edit documents after scanning the documents. Our professional consultants provide further value added by helping to develop effective filing and hierarchy structures.